Woolacombe Bay Holiday Parks is currently seeking an experienced Reception Manager to become an integral part of our friendly and professional team.

As Reception is the primary point of contact for all our guests, responsible for creating those crucial first and last impressions, this role is hands-on and operates within a customer-facing environment. If you are ready for a challenging and rewarding role, we encourage you to apply!

Position Details:

Full-time, seasonal position
Availability required for evenings, weekends, bank and school holidays
Live-in accommodation available for the right candidates
A minimum of 2 years of experience in a managerial or supervisory position within a comparable role is required.
Must have a full driving licence and access to own transport

What can we offer you?

Complimentary/discounted use of our Parks’ facilities
Generous discounts on food when you dine with us
Discounted holiday rates for friends and family
Discounted gym membership and cinema tickets at our Parks
Full uniform and training provided
Free car parking
Pension scheme with employer contributions
Company events
Subsidised live-in accommodation (for the right candidates)

Key Responsibilities:

Leading by example, embodying the qualities of an exceptional Reception Manager by motivating your team and possessing outstanding communication and organizational skills.
Effectively managing your team through adept rota scheduling and budget control.
Ensuring every guest receives excellent customer care, whether in person, via telephone, or digitally.
Showcasing expertise in our Parks, demonstrating knowledge about accommodation types, facilities, and the local area.
Providing continuous coaching, support, and training to create a memorable Reception team for all the right reasons.
Building relationships and collaborating with all Park departments, including housekeeping and maintenance teams.
Reviewing customer feedback and implementing action plans to achieve KPIs within your department.
Experienced and confident in handling customer complaints to maintain high guest satisfaction levels in any situation.
Managing stock control of merchandise and overseeing cash reconciliation.

A bit about us!

We operate three award-winning family holiday resorts in Woolacombe, North Devon – Woolacombe Bay, Twitchen House, and Easewell Farm. As Devon’s largest accommodation provider and a market leader in UK holiday parks, we’ve invested over £15 million in recent years to create exceptional guest experiences. Set against stunning coastal views and just moments from the award-winning Woolacombe Beach, our Parks offer modern facilities, a welcoming atmosphere, and a vibrant place to work as part of a dedicated team committed to delivering unforgettable holidays.

How to Apply:

If you possess the essential experience, enthusiasm, and people skills required for this role, we would love to hear from you! Simply click ‘Apply’ to submit your application and take the next step in your career.

Let’s create unforgettable holiday experiences together!